IT Intern

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North America's premier utility construction companies. Headquartered in Heber City, Utah, we offer powerline and substation construction and maintenance services in a variety of utility markets. Like many Quanta operating companies, Summit Line continues to experience significant growth. As our national operations expand, we seek motivated individuals to join the team!

Company Overview:

Summit Line Construction is headquartered in Heber City, Utah with additional Utah locations in Sandy and Provo. You can also find us in Northern California, Reno, Las Vegas and Phoenix. We offer our team members competitive pay and benefits, rewarding work, growth opportunities, and a constructive and collaborative work environment.

General Job Description: We are currently looking for a high school student with an interterest in IT or Computer Sciences to join our team as an Intern in Heber, UT. The IT Intern provides entry-level support for IT systems, assisting the IT department in resolving technical issues, performing routine maintenance, and supporting day-to-day operations. This role is designed for students or recent graduates looking to gain hands-on experience in IT support.

Roles and Responsibilities:

Technical Support Assistance

• Assist in resolving basic IT issues for users, including password resets, software installations, and connectivity troubleshooting.
• Shadow IT analysts during complex troubleshooting tasks to gain practical experience.
• Document and track resolved issues in the IT support database, maintaining clear and accurate records.
• Respond to support tickets under supervision, ensuring timely and effective issue resolution.

Routine IT Maintenance Support

• Perform regular updates on computers, software, and other IT assets to maintain system efficiency.
• Assist with system backups, ensuring data integrity and secure storage practices.
• Help manage hardware inventory, preparing and distributing new equipment as needed.
• Support the IT team in implementing system security protocols, including antivirus updates and monitoring.

IT Project Contribution

• Participate in ongoing IT projects, such as system upgrades and network improvements, contributing actively to project tasks.
• Assist with testing and implementation of new software or hardware, gaining hands-on project experience.
• Document project progress, reporting findings and providing updates to the IT team.
• Learn and apply new technical skills as part of project involvement, contributing to successful project outcomes.

Learning and Development

• Engage in self-directed learning activities to expand IT knowledge, staying informed on relevant technologies.
• Attend team meetings and actively participate in discussions related to IT issues and solutions.
• Participate in training sessions on IT tools, systems, and support methodologies.
• Develop familiarity with key IT systems and processes used within the organization, building foundational IT skills.

Documentation and Communication

• Maintain accurate records of all support activities, ensuring proper documentation for future reference.
• Communicate effectively with IT team members and end-users, following up on support requests as needed.
• Provide updates to supervisors on task progress, ensuring alignment with department goals.
• Contribute to knowledge-sharing by documenting solutions and processes, supporting team collaboration.

Qualifications:

• Education: Currently enrolled in high school with an interest in IT, Computer Science, or a related field.
• Skills: Basic knowledge of computer hardware, software, and troubleshooting.
• Interpersonal Skills: Ability to work effectively within a team environment and follow instructions.
• Attributes: Strong organizational and time-management skills; eagerness to learn and apply new technical skills.

Benefits:

• Great opportunity to learn IT processes with a team of mentors.
• Competitive pay.
• Flexible weekday schedule, no weekends. 

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All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.