IT Support Analyst

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.

Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.

IT Support Analyst 

1050 17th Street, Denver, CO 80202 
Onsite: M–F, 8AM–5PM | Travel up to 50% Domestic Travel

This entry- to mid-level role is ideal for IT professionals with a solid foundation in technical support who want to grow their technical depth and customer service expertise in a dynamic environment. The IT Support Analyst provides hands-on support across the organization, ensuring timely resolution of IT issues, managing company devices, and supporting onboarding and offboarding processes. The role requires strong troubleshooting skills, excellent documentation habits, and a customer-focused mindset.

Incident Management

• Provide first-line support for IT hardware, software, and enterprise applications.

• Troubleshoot and resolve desktop, software, and hardware issues across corporate and rugged devices.

• Perform break/fix support including reimaging, installations/removals, and hardware swaps.

• Troubleshoot VPN connectivity (Cisco AnyConnect), mobile devices, and mobile broadband (5G).

• Escalate complex issues appropriately.

• Deliver excellent in-person, phone, and video support—including executive-level and occasional after-hours support.

System Imaging & Configuration

• Image and configure Dell, Lenovo, or HP laptops using SCCM or Intune.

• Install and configure end-user software.

• Maintain and update technical documentation and knowledge base articles.

Asset Lifecycle & Inventory Management

• Manage onboarding/offboarding processes, hardware inventory, asset tracking, and lifecycle refreshes.

• Maintain accurate records of hardware assignments, locations, and status.

• Support asset reconciliation and inventory audits.

Client Support & Relationship Management

• • Deliver high-quality support with strong customer service and communication.

  • Act as a liaison between end users and technical teams.

  • Advocate for business needs within the IT organization.

• Minimum 3 years of IT support experience, including at least 1 year in a corporate Information Systems environment.

• Associate degree in Computer Science, Information Technology, or a related field.

• Hands-on experience working with HP, Dell, or Lenovo hardware.

• Experience in customer-facing support or service roles.

• Proven ability to contribute to IT knowledge bases and technical documentation.

Certifications

• Preferred: CompTIA A+, ITIL Foundations

• Preferred: MCITP, MCDST, HDI Desktop Support Technician

Join QISG and grow your career!

• Competitive base salary + annual bonus potential

• Generous PTO & paid holidays to maintain work-life balance

• 401(k) with a generous match to plan for your future

• Comprehensive benefits – medical, dental, vision, and life insurance

• Weekly pay for consistent, reliable compensation

• Great mentoring & career growth opportunities – we invest in your development
  
  

At QISG, we don’t just offer a job—we offer a career where you can grow, learn, and be rewarded for your contributions.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.