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Senior IT Support Analyst

ID
2025-12578
Category
Information Technology
Remote
No
Workplace Type
On-Site

About Us

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.


Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.

About this Role

Senior IT Support Analyst

Onsite – Birmingham, AL (3500 Colonnade Parkway, 35243)
M–F, 8AM–5PM | Travel up to 30%

 

QISG is expanding our Birmingham office, and we’re seeking a Senior IT Support Analyst to be a key player in supporting both corporate IT operations and advanced engineering software.

This role is ideal for a seasoned IT professional who thrives in a hands-on environment while also taking a leadership and strategic role in shaping IT systems for a growing team.

What You'll Do

Technical & Operational

  • Technical Support: Resolve recurring queries, optimize workflows, and assist colleagues with complex technical issues.
  • System Administration: Configure servers, diagnose issues, and optimize infrastructure for performance.
  • Support IT hardware/software across Dell & Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
  • Install, configure, and maintain engineering software, including license management and version control.
  • Manage cloud infrastructure: Intune for device/end-user management and Azure for VMs, storage, and servers.
  • Oversee onboarding/offboarding, asset inventory, and lifecycle refreshes for office IT resources.

  • Proven experience supporting engineering applications, such as AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, or similar.

Senior-Level & Strategic

  • Strategic Tasks: Advise colleagues, implement innovative solutions, and participate in long-term project planning.
  • Leadership: Guide and manage the support team, set operational standards, and drive major IT modernization projects.
  • Serve as a trusted IT advisor to engineering and corporate teams, delivering exceptional support in person, remotely, or via video.

What You'll Bring

What You Bring

  • 5+ years of corporate IT support experience, with strong expertise in end-user and engineering software support.
  • Proven experience supporting engineering applications, such as AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, or similar.
  • Advanced skills in Active Directory, Microsoft 365, SCCM/Intune, Azure, Entra ID, VPNs, and ticketing systems (Jira, Service Now, etc.)
  • Excellent troubleshooting, documentation, and communication skills, with a proactive, solution-oriented approach.
  • Bachelor’s degree preferred; CompTIA A+ required, ITIL certification a plus.

What You'll Get

  • Competitive base salary + annual bonus potential

  • Generous PTO & paid holidays to maintain work-life balance

  • 401(k) with a generous match to plan for your future

  • Comprehensive benefits – medical, dental, vision, and life insurance

  • Weekly pay for consistent, reliable compensation

  • Great mentoring & career growth opportunities – we invest in your development

Equal Opportunity Employer

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.

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