IT Applications Specialist

QISG leverages Quanta’s comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects.

Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients.

IT Applications Specialist  

Onsite: M–F, 8AM–5PM
3500 Colonnade Pkwy, Birmingham, AL, 35243

The Applications Specialist at Quanta Power Solutions (QPS) is responsible for supporting, maintaining, optimizing, and troubleshooting business-critical software applications used across QPS operational environments. This role ensures applications run efficiently, users receive timely and effective technical support, and the organization maximizes value from its digital tools. The position blends technical expertise, customer service, application performance management, and cross-functional collaboration

Application Support & Troubleshooting

• Provide technical support to end users via email, phone, and in person.
• Investigate, diagnose, and resolve application errors, performance issues, and system outages.
• Log, track, and manage incidents and service requests, maintaining clear and consistent user communication.
• Resolve recurring issues, optimize workflows, and support colleagues with complex technical challenges.
• Support IT hardware and software across Dell and Lenovo desktops, laptops, mobile devices, and VPN infrastructure.
• Install, configure, and maintain engineering and enterprise software, including license management and version control.

System & Infrastructure Support

• Configure and support servers and infrastructure to ensure optimal performance and reliability.
• Manage cloud infrastructure, including:
• Microsoft Intune for device and end-user management
• Microsoft Azure for virtual machines, storage, and servers
• Oversee onboarding and offboarding processes, asset inventory, and IT lifecycle refreshes.

Application Portfolio Support

• Support engineering and design applications such as:
• AutoCAD, Navisworks, Inventor, PLS-CADD, FAD Tools, ArcGIS, or similar
• Support enterprise business systems, including:
• JD Edwards, Concur, Kronos, or similar platforms
• Support Azure Enterprise Applications.

Application Maintenance & Optimization

• Manage and maintain core applications to ensure uptime, performance, and compliance.
• Perform routine application health checks and monitor system performance.
• Identify and implement opportunities for application enhancements and configuration improvements.

User Training & Documentation

• Deliver user training sessions to improve adoption and proficiency.
• Create and maintain documentation, including user guides, workflows, and knowledge-base materials.
• Document application updates, changes, and best practices.

Collaboration & Stakeholder Engagement

• Collaborate with IT, business units, and development teams to implement updates, upgrades, and integrations.
• Participate in meetings with development teams to communicate user feedback and drive application improvements.
• Support continuous improvement initiatives, business workflows, and process quality efforts.
• Maintain a strong customer-service mindset and communicate solutions clearly and professionally.
• Gather user requirements and ensure applications align with business objectives.

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
• 1–3 years of experience in application support, IT support, or a similar corporate environment.
• Experience troubleshooting enterprise software systems; familiarity with ERP, CRM, or workflow tools preferred.

Skills

• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills, including the ability to work effectively with non-technical users.
• Proficiency in SQL, Microsoft Office Suite, application management tools, and technical documentation.
• Ability to work independently and collaboratively in a cross-functional team environment.

• Competitive base salary + annual bonus potential

• Generous PTO & paid holidays to maintain work-life balance

• 401(k) with a generous match to plan for your future

• Comprehensive benefits – medical, dental, vision, and life insurance

• Weekly pay for consistent, reliable compensation

• Great mentoring & career growth opportunities – we invest in your development
  
  

At QISG, we don’t just offer a job - we offer a career where you can grow, learn, and be rewarded for your contributions.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.

We are an Equal Opportunity Employer, including disability and protected veteran status.

We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.